Customer Service Expectations Were Exceeded With Leading Network Provider

Customer service is very important to telecommunications. When it is in regards to inmate communications, it is a matter of keeping the general public safe. Are you experiencing usually excessive dropped calls with your inmate provider network? Securus Technologies is known for providing a stable network that gives their customers more ways to save and more time to talk. They are the recent recipients of the Gold Stevie Award for a high level of customer service resolution. They were nominated with ten of the top inmate communications providers in the industry and were judged by a panel of over seventy-five judges.

A Closer Look At Securus Technologies

Securus Technologies has expanded their network with a certification 1 that was awarded through the International Communications Commission. They want to ensure that inmates have a reliable network to communicate with their love ones around the world. You can now stay connected to your love ones overseas. They have also partnered with leading networks like JPay services and Vimeo to bring their customers additional services. Customers can now chat with their love ones over the internet face-to-face for a one time processing fee.

Securus Technologies

Inmate Voicemail

You’re invited to leave your love ones a message over a personalized access account through commissary. For a one time fee inmates can receive and retrieve messages at any time. They can transition for a life outside of a correctional facility including getting messages from perspective job prospects.

Inmate Online Photos

You can receive photos online that will allow inmates to follow the growth of your love ones, children, or friends. They can also print out those photos and have a tangible copy for their records.

You’re invited to become a part of Securus Technologies by visiting their exclusive website today.


Securus Saves over 65% of Correction Facility Time

Imagine reducing paperwork by 65% just by implementing an automated system that makes filing process easier. This is the reality Securus Technologies is unraveling to correction facilities all over US, Canada, Columbia and beyond.


The new technology by Securus is an automated filing system known as the Inmate Forms & Grievance Application. It will be accessible to prison officials and inmates through a sharing platform known as ConnectUs. Securus are confident that the new exercise to digitize data handling in correctional facilities will reduce manual labor by 65%, freeing up time to focus on more important things.


Every month Securus handles about 13 forms per inmate in any correction facility. This allows prison administration to keep as much data as possible on all their inmates and retrieve records instantly whenever convenient. Inmates also have the freedom of updating information, approved by the authorities via ConnectUs. It could be medical emergencies, application for parole, sentence reduction, visiting hours and authorized kin to visit, and so much more. In case there is an error on any form, the information can be easily corrected via the automated system.


By implementing the Inmate Forms and Grievance, Securus is giving a voice to inmates to express themselves and receive assistance. ConnectUs is all about improving the incarceration experience of every inmate no matter which correction facility they are in. To correctional facilities, installing the new automated system reduces cost of operation immensely whilst helping prison administrations manage their facilities and the inmates better.


The Inmate Forms & Grievance application setup bestows the power of expression and involvement to inmates keeping them updated on their requests. Convicts can know who is processing their requests, the status of the request, and when they can receive the service they asked for. There is no more living in the darkness for prisoners with regards to their welfare, and correctional facilities can now have a smoother operation process.

I Check On My Sister With Securus

Securus is this really great new app I discovered from a PR Newswire post that lets family and friends talk to inmates. My sister is doing a short stint in prison down state, and I check in with her doing video calls on the Securus app. It is really the best app I have ever downloaded, and it is helping me check on my sister while she only has a few months to go.
I just got the app, and then I was able to prove that I can do visitation with my sister. It is a secure system so we can have private conversations, and it feels great to check in with her and make sure we know what she is going to do when she gets out. I would not be able to get down to the prison at all because it is so far away, but now I can do the visitations with her just about every day. It has really helped, and my mom is doing the same thing. Sometimes we get on the same call so we can all talk, and Securus made the whole thing possible.

We were not sure how we were going to get to talk to my sister while she was down there, but this PR Newswire top rated app has helped our family stay together. We all the other has, and we want her to know that we are here for her. We have already planned how she is going to get a job and where she will stay when she gets out, and we can see that she is doing alright every time we call in. The video calls are really clear, and I can tell that it helps my sister know that she has people on the outside who believe in her. I bet all prisoner morale goes up when more people can talk to them using Securus.

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